FAQs
How many bundles do I need?
The number of hair bundles you need will vary depending on the hair texture and your desired volume.
- For lengths 12"-20": We recommend 2 or more bundles.
- For lengths 22"-30": We recommend 3 or more bundles.
Other factors to consider are your installation method. If you are using a closure we would recommend 3 bundles.
Do you have Ktips / Clip-Ins?
At this time, we do not offer Ktips. However, we have noticed that many professionals purchase our hair and create their own Ktips or Clip-Ins extensions.
What should I do if I encounter high customs/import fees?
If you refuse the package due to higher-than-expected customs/import fees, please note that it may be returned to us. However, there could be complications, and in some cases, the package may be disposed of according to local guidelines. We recommend contacting the carrier directly for further assistance if you encounter this issue.
What is the status of my order?
You will receive an email notification once your order has shipped, including tracking information so you can monitor its delivery status. If you have any questions or need further assistance, please feel free to contact our customer service team.
How do I know when a product will be back in stock?
Select the hair texture and length you desire, then click “Notify me when this is available”. Next, follow the instructions to sign up to receive back in stock notifications. This will ensure you are the first to know when the hair texture is available again.
How should I care for my Dhair products?
T o ensure the longevity of your Dhair products, we recommend the following care instructions:
- Gently detangle hair before washing.
- Use sulfate-free and moisturizing shampoo and conditioner.
- Allow your hair to air dry if time permits
- Avoid excessive heat styling.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the delivery status of your order on the UPS website or through the tracking link provided in the email.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.
Are your hair products suitable for all hair types?
Our hair products are designed to be versatile and suitable for various hair types. If you have specific concerns or needs, please contact our customer service team by email customerservice@dhair-boutique.com or phone (888) DHAIR-14 for personalized recommendations.
Can I color or dye your hair products?
Yes, our hair products can be colored or dyed. We recommend having this done by a licensed professional hair stylist to ensure the best results and to maintain the integrity of the hair.
What is the lifespan of your hair products?
The lifespan of our hair products depends on how well they are maintained. With proper care, our hair products can last from several months to over a year.
Do you offer hair repair or revamp services?
Yes, we offer revamp services to address issues such as shedding or damage. Please contact our customer service team by email customerservice@dhair-boutique.com or phone (888) DHAIR-14 for more details and to arrange for a revamp.
How do I store my wigs and extensions when not in use?
Store your wigs and extensions in a cool, dry place. It’s best to keep them on a wig stand or in a satin bag to maintain their shape and prevent tangling.
Can I swim with my hair extensions or wig?
While it is possible to swim with hair extensions or a wig, we recommend minimizing exposure to chlorine and saltwater as they can dry out and damage the hair. Always rinse and condition your hair extensions thoroughly after swimming.
What if I need my order expedited?
If you need your order expedited, please contact our customer service team by email customerservice@dhair-boutique.com or phone (888) DHAIR-14 to see if we can accommodate your request.
Do you offer styling services?
While we do not offer in-house styling services, we can recommend trusted professionals who specialize in styling our hair extensions. Contact our customer service team for recommendations.
Are your products hypoallergenic?
Our hair products are made from high-quality, natural hair. However, if you have specific allergies or sensitivities, please contact our customer service team for more information.
Can I subscribe for regular updates and exclusive offers?
Yes, you can subscribe to our newsletter to receive regular updates, exclusive offers, and promotions. Sign up on our website to stay informed.
Do you have a loyalty or rewards program?
Yes, we offer a loyalty program where you can earn points for purchases and other activities. These points can be redeemed for discounts on future orders. Please check our website for more details. https://dhair-boutique.com/pages/dhb-rewards
Can I combine discount codes or promotions?
Typically, only one discount code or promotion can be applied per order. Please refer to the specific terms and conditions of each promotion for more details.
Can I visit your boutique in person?
Yes, you can visit our boutique in person. Please check our website for our locations and hours of operation. https://dhair-boutique.com/pages/store-locations
